1. Introduction
Welcome to Carlito.
We operate the website carlito-egy.com and provide pet products and related services.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site and Services.
By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with this Policy, please do not use the Site.
2. Who We Are
- Company name: Carlito
- Registered address: Â Block 96, Takseem Al Ahlam, Gameat Al Sadat Abou Al Rawash, Al Kilo 28 Alexandria Desert Road,In front of Dandy Mall, Giza
- Country of operation: EGYPT
- Email: info@carlito-egy.com
- Phone:Â 0235393106 – +20 122 178 5750
If you have any questions about this Policy or your data, you can contact us using the details above.
3. What Information We Collect
We may collect the following types of personal information:
3.1 Information you provide directly
When you:
- Create an account on our Site
- Place an order
- Subscribe to our newsletter
- Contact us via forms, email, WhatsApp, or social media
we may collect:
- Full name
- Email address
- Phone number
- Billing address and shipping address
- Account login details (username, hashed password)
- Order details and purchase history
- Any other information you choose to provide in messages or notes
3.2 Information collected automatically
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited, time and date of visit, time spent on each page
- Referring URL (how you landed on our Site)
This information is typically collected using cookies and similar technologies.
3.3 Payment information
We do not store full credit/debit card details on our servers.
Payments are processed securely by our third-party payment processors (such as [PAYMENT GATEWAY NAME, e.g., Paymob, Stripe, PayPal, etc.]).
They may collect and process your payment information directly in accordance with their own privacy policies.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Enable core functionality of the Site (e.g., cart, checkout)
- Remember your preferences
- Analyze traffic and usage to improve performance
- Support marketing and retargeting campaigns (if enabled)
You can usually instruct your browser to refuse cookies or indicate when a cookie is being sent.
However, if you disable cookies, some parts of our Site may not function properly (for example, add-to-cart or checkout).
5. How We Use Your Information
We may use your information to:
- Provide and operate the Site and Services
- Process and fulfill your orders
- Deliver products to your address
- Manage your account and order history
- Communicate with you
- Send order confirmations, shipping updates, and account notifications
- Respond to your inquiries and support requests
- Improve our services and user experience
- Analyze usage and performance of the Site
- Develop new features and offerings
- Marketing and promotions (if you consent or if allowed by law)
- Send newsletters, offers, and promotions
- Show relevant ads or retargeting based on your interests
- Legal and security purposes
- Detect and prevent fraud or misuse
- Comply with applicable laws, regulations, and legal processes
6. Legal Bases for Processing (If Applicable)
Depending on your location, we may process your personal information based on:
- Your consent
- The need to perform a contract with you (e.g., fulfill your order)
- Our legitimate interests (e.g., to improve our services, prevent fraud)
- Compliance with a legal obligation
7. How We Share Your Information
We do not sell your personal data.
We may share your information with:
- Service providers / processors
- Payment gateways
- Shipping and courier companies
- IT and hosting providers
- Email and SMS/WhatsApp service providers
They may only use your data to provide services to us and must keep it secure.
- Business partners
For example, if we run joint promotions, discount campaigns, or loyalty programs. - Legal and regulatory authorities
Where required by law or to protect our rights, property, or safety (e.g., fraud prevention).
In the event of a business transfer (e.g., merger, acquisition, sale of assets), your data may be transferred as part of that transaction, subject to the same protections.
9. Data Retention
We keep your personal information only for as long as necessary to:
- Provide our Services
- Fulfill orders and warranties
- Comply with accounting, tax, and legal obligations
- Resolve disputes and enforce our agreements
When data is no longer needed, we will delete or anonymize it in a secure manner.
10. Your Rights
Depending on your local law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on your consent
- Request a copy of your data in a portable format
To exercise these rights, please contact us at info@carlito-egy.com with sufficient information to identify your account and verify your identity.
11. Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
12. Third-Party Links
Our Site may contain links to third-party websites or services (such as payment gateways, social networks, or shipping tracking pages).
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our Site is not directed to children under the age of 18 , and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal data, please contact us so we can delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top of the page will indicate the latest revision.
We encourage you to review this page periodically for any changes.
Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: info@carlito-egy.com
- Phone: Â 0235393106 – +20 122 178 5750
- Address: Â Block 96, Takseem Al Ahlam, Gameat Al Sadat, Abou Al Rawash, Al Kilo 28 Alexandria Desert Road, In front of Dandy Mall, Giza